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Hi Tennessee, We appreciate the feedback and we're sorry you feel that the only communication you received from us was 'Sorry' but I can see that our interactions were more than that. Oh, and did I mention that after waiting all that time they weren’t even shipping the order in its entirety? They didn’t refund my orders mind you, I had to contact them again for that. I call them on their BS and said I would never do business with them again, so they canceled the rest of my orders.
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They canceled my order and invited me to reorder everything at full price. As soon as my bank unfreezes my account, I email the CSR back to let them know everything is all set. I ask if the order can be held until my bank is done with their assessment and the CSR ran the card again, making things worse. When the order hit my account, my bank automatically froze everything thinking it was fraudulent (the original order was $1,350.83, after cancellations the new amount was $1,200.14). For the last order placed during this period (), I didn’t hear anything for nearly a year () other than a few emails stating that due to lack of availability they would have to cancel part of my order. When I call them again and finally get through and ask why they canceled the first order, the CSR says I never contacted them about the first order, and that they will not honor the sale price.
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I call and left a message asking them to charge another card on the account, they update a later order but cancel the first order. I left a message for them to call me back. No matter how many times I called, I always got the answering service. You cannot edit payment information on the website, so I called customer service. In the four months of waiting for the order, I was issued a new card. In March, I receive an email stating that my card has been declined. I placed several orders in November and December of 2020 during their annual holiday sale.
At some point, TRSI decided to implement a policy of not sending out partial orders, without telling customers. Hope you happy today and live a good day.Just another of many companies using COVID-19 as an excuse for bad customer service.
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